Deletion is permanent. You will lose access to your profile, joined activities, hosted activity controls, chats and subscription-linked benefits.
1. Delete from the app
- Open AldSports and go to Profile or Settings.
- Choose Account, then Delete account.
- Review the consequences, verify your identity and confirm the request.
2. Request deletion from the web
Email [email protected] from the email address connected to your account with the subject “Delete my AldSports account”. If you cannot access that address, explain the issue and provide enough non-sensitive information for us to verify ownership.
We will never ask for your password. Additional verification may be required to protect your account from an unauthorised deletion request.
3. What is deleted
- Your account credentials, profile and discovery preferences.
- Activities, invitations, participation records and messages associated with your account, except where limited retention is necessary or content must be de-identified to preserve another member’s legitimate record.
- Locally stored app data when you uninstall or clear the app, subject to your device settings.
4. What may be retained
We may retain limited information when reasonably necessary for fraud prevention, safety investigations, legal compliance, disputes, financial records or enforcement. We may also retain de-identified information that can no longer reasonably identify you. Protected backups may take additional time to cycle out.
5. Subscriptions
Deleting AldSports does not automatically cancel a subscription billed by Apple, Google or another provider. Cancel it through the provider’s subscription settings to prevent future renewal.